As the building manager, you are tasked with the job of maintaining the health of your building’s air conditioning system and that is no small feat. Get to know your air conditioning contractor so that you don’t leave the well-being of your system or installation up to chance. Here are 7 things to consider as you interview potential contractors.
1. Licensure and Insurance
A valid license means your contractor has gone through the rigorous requirements of your state to show they are qualified to do the job. Hiring a contractor who is licensed guarantees they are backed by the state and you have recourse in the event the work is not up to par. If a technician is contracting work, they are required to be listed on the certificate of insurance and carry a minimum of $300,00 in liability insurance. For more information on licensing and insurance requirements in the state of Maryland, please visit the Department of Labor, Licensing & Regulation.
2. References
A professional air conditioning contractor can provide a list of recent customers you can contact. When checking references, verify that the company performed the work in the time allotted and to their complete satisfaction. If there were any issues, were they taken care of promptly and completely? Call a few of the references. It will help you get a good feel of how this company operates and their level of customer service satisfaction.
3. Designations
Commercial contractors have experience working with a wide range of manufacturers and types of systems. They are able to work with the newest and most up to date systems, as well as older systems, like boilers. Many manufacturers, like Lennox Heating and Cooling, offer a “Premier Dealer” title that involves additional training and higher customer service standards. This designation means a big difference in their knowledge of the product.
4. Written Estimates
A written estimate is a good faith measure that should be made by any professional contractor. Angie’s List suggests that written estimates are a good way to ensure that the project’s overall scope is thoroughly documented.
5. Assumptions
A quality air conditioning contractor will not assume that your current AC was properly sized. They will take proper measurements to ensure the system’s efficiency. The contractor will perform a thorough and complete analysis of your system and needs.
6. Guarantees
The manufacturer will offer a warranty on the system you have purchased and had installed. Your contractor should offer a guarantee of the work they have performed. Most contractors will offer a 100% satisfaction guarantee for a predetermined amount of time, such as a year.
7. Maintenance Contracts
Proper maintenance and repair of your system are just as important as a quality installation. It is important to understand exactly what the maintenance contract includes and how many service calls are included per year. Your air conditioning contractor should go over the maintenance contract with you in its entirety.
Having a quality contractor is just as important as having a quality air conditioning system. Doing your research up front and finding a contractor that meets all your criteria will create a good working relationship. At Dave’s Cooling & Heating, we welcome your call to discuss your commercial air conditioning needs.
