At Dave’s Cooling and Heating, we know that part of us earning our customer’s business is the trust that they have to let us into their homes. This trust is especially important now that the United States is starting to feel the effects of the flu and other viruses.
Thankfully, our team has always taken the right steps to responsibly prevent the spread of viruses during the year by following this protocol during flu season, and all year long.
Dave’s Cooling and Heating Protocol for Flu Season
Our team members must wash their hands often – This is by far one of the most effective ways to stop the spread of germs. After every break, lunches, bathroom breaks, and between customer appointments, members of the DCH team must wash their hands for at least 20 seconds before returning to work.
We use hand sanitizer frequently – Besides requiring our team members to wash their hands frequently, we also require our employees who interact directly with customers to use hand sanitizer before each appointment. A bottle of hand sanitizer is provided in the vehicle of each DCH team member. This ensures that our employee’s hands are germ-free and eliminates the potential of them bringing germs into a customer’s home.
All of our equipment is cleaned between appointments – Another important thing that we do to prevent the spread of the flu and other bacteria during the year is to require all of our employees to wipe down their equipment between appointments with anti-bacterial wipes which are provided in DCH company vehicles. This “extra layer” of cleaning helps to ensure that our equipment is clean / germ-free before one of our team members enters a home or location.
Trash removal policy – Any trash that we remove from a customer’s location must be tied off in a trash bag, removed from the building that we’re servicing, and disposed of by our staff immediately.
All field technicians use disposable gloves – During the process of completing a job for a customer, our team members will be wearing disposable gloves. This enables field technicians to properly dispose of air filters and other debris from customers’ homes without having to actually touch those items with their skin.
We ask about flu-like symptoms and other illnesses – During our initial conversations with a homeowner, one of the first questions that our team members will ask is if anyone in the home is currently sick. If people in the home are sick, the appointment will need to be rescheduled so that our team members can enter the home safely.
Disinfect policy – Before bringing anything into the Dave’s Cooling and Heating office, or one of our customer’s homes, we will go the “extra mile” to disinfect those items. This is another step that we frequently take to stop the spread of germs and other viruses all year long.
Our employee “call in sick” policy – Last of all, but most important, our employees are instructed to communicate with us anytime they are experiencing flu-like symptoms. This policy keeps sick employees at home so that they can recover and helps to eliminate the threat of a sick employee entering our office or a customer’s home.
Besides the steps that we follow to prevent the spread of the flu and other viruses during the year, our company also uses the technology that we sell to our customers. This includes using an air scrubber HVAC system in our office to help prevent the spread of viruses.
Contact Dave’s Cooling and Heating
To learn more about the steps that we take to prevent the spread of viruses, or to schedule an appointment with us, we encourage you to contact us today by calling (301) 401-2780 or click here to connect with us online.